FAQ
What if my item/ package arrives damaged?
When you receive your item, please check your item carefully. If the package appearsdamaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us Kevin@atouch.live immediately and attachthe photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim willnot be honored by the shipping company
Can I change my order?
Yes. You can cancel, or reschedule your order before shipment by emailing us at Kevin@atouch.live.Please visit our Order Cancellation Policy page formore details.
When will my order ship & How long to arrive?
We usually ship items within 24 - 48 hours after confirmed payment.
In general, we ship via Fedex, average transit time is about 2 - 8 business days.
Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view status of your order after signing up.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
Can I arrange delayed delivery?
Yes, you can choose a delivery date which works best for your schedule. If you want todelay delivery of your goods, please contact us before placing an order and make anote on the checkout page.Email: Kevin@atouch.live
What is return policy?
has a 30-day return policy. Please visit our Return Policy pagefor more details.
How do I know the warranty period of my product?
Different Sunjoy products have different warranty periods. You may contact our customer service at Kevin@atouch.live to find out the warranty period of your product.
Do l need to pay for shipping?
We offer free shipping to the 48 contiguous United States and most of Canada. We charge for shipping to Alaska, Hawaii, and Northern Canada (Yukon, Northwest, and Nunavutterritories) . All return shipping is free.
Potential Customs Fees
Local authorities in some countries may require you to pay relevant import taxes. You as the importer of goods are responsible to pay such fees when they arise. If you decide not to pay customs taxes and reject the parcel, it may be returned to us. In the event of return, we'll then provide you a partial refund based on the following formula: order value - shipping fee - return shipping fee. In case the parcel isn't returned to us (e.g. lost during the return process), we're not liable for such loss. In such case, we'll not provide a refund.
Can I ask you more questions?
Certainly! The best way to contact us is by e-mail: Kevin@atouch.live or via our website's About Us page
Frequently asked tea questions
How many times can you steep a tea?
You could steep our teas many times. A new flavor nuance will arise each time. If you’re planning to steep more than twice, you might want to add an additional teaspoon or two according to taste and the strength desired.
What is the best way to steep tea when I have a super busy schedule?
It's a common misconception that tea ceremony has to take up a lot of time from your schedule. I want to encourage you to take time for yourself, daily, in a simple tea ceremony.
However, the process only has to take as little as 10 minutes! For example, for most of our teas we suggest steeping 1 heaping teaspoon in water that is between 160--212 degrees (depending on the tea type--check the label!). As you steep your tea for the recommended minutes, take 3 heart-breaths, expanding the emerald green energy of your heart chakra. As you expand that blessed energy, you will activate your true intelligence which is found in the heart.
Then as you steep your loose-leaf magical tea, center into your senses. As yourself the Magic Hour sensory questions:
- What do I hear?
- What do I see?
- What do I feel?
- What do I smell?
- What do I taste?
Then sip your tea with newfound presence.
Presence is where heaven is found. We want you to find your heaven on a daily basis!
For more steeping instructions, watch my video found here.
Frequently asked website questions
Why doesn't my discount code work?
There are a few possible reasons why your discount may not work. First, if you are ordering and wish to use Partial.ly or AFTERPAY to pay for your order, discounts will not function.
If you are trying to use more than one discount at a time–our system will only accept one discount code at a time.
If you are trying a discount code from an email promotion, please keep in mind that promotion may have ended if you are reading it more than 24 hours after it was sent.
Where do I manage my subscription?
If you need to pause your account, update your address or change your payment method, visit your account log in page below:
https://pnryhu-dj.myshopify.com/account/loginWhy Am I Not Receiving Emails?
We want to make sure you’re staying connected! If you’re not receiving our emails, here are some steps to troubleshoot the issue:
- Check Your Spam or Junk Folder: Sometimes, emails can land in your spam or junk folder. Make sure to check there and mark our emails as “Not Spam” to ensure they arrive in your inbox.
- Add Us to Your Safe Senders List: To prevent our emails from being filtered out, add our email address to your safe sender or contact list. This ensures that your email provider recognizes our messages as legitimate.
- Verify Your Email Subscription: Double-check that you’re subscribed to our mailing list. You can do this by visiting our website and signing up again if needed. Also, confirm that your email address is entered correctly.
- Check for Email Suppression: If your email was flagged as “suppressed” due to a past delivery issue, you may not receive any new emails. Please reach out to us at [support email] so we can help re-enable your subscription.
- Check for Unsubscribing by Mistake: If you’ve unsubscribed in the past, you may not be receiving any communications. If you’d like to start receiving emails again, simply re-subscribe by visiting our website or contacting us directly.
- Still Not Receiving Emails? If you’ve tried the steps above and are still having trouble, please contact our customer service team at [support email or phone number]. We’re happy to assist in ensuring you receive all the latest updates!
Let us know once you’ve followed these steps, and we’ll make sure everything is in place to keep you connected!